Get more out of your IT with Premier Tech

Managing the day-to-day requirements of your business’s IT operations, while also finding time to maximise existing technologies or introduce new ones for automation and streamlining, can be a challenge.

Engaging Premier Tech means having us onboard as your Technology Success Partner. We become the IT department and team of consultants you need working alongside you to make your business better with technology. All accessible and available to you at a reasonable fixed fee.

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"Our system is now stable and enabling everyone to do their jobs without disruption… It's refreshing to have a proactive and supportive IT partner; it makes our lives a lot better. "

Nathan Woodhead

CEO, Consolidated Insurance Agencies

Customers that have made the switch to Premier

What makes Premier different?

We have a proven approach to managing IT that puts time and productivity back into the businesses we work with. With this approach, and our 20+ years of experience, we believe that the current problems you’re seeing will be reduced or completely eliminated, and you will see a difference in 6 months. That’s our guarantee.

The Premier Care approach trumps the run-of-the-mill “break-and-fix” Managed IT Services model.

ANALYSE

On top of providing superior response and resolution times, we periodically analyse recurring IT issues, identify the root cause of them and propose solutions to mitigate them! This helps reduce the number of IT issues that occur.

STABILISE

We design and consult with you on how we can remediate recurring issues and transition your business from a reactive to a stable state. You get full transparency and when you approve these projects, we manage our in-house resources to implement them.

STRATEGISE

Your very own CIO will work with you to develop a technology strategy, roadmap and budget designed to support your business now and in the next 12, 24, 36 months. This spans from unlocking more functionality out of existing technologies to implementing new ones to automate repetitive tasks and more. Anything that touches the internet is within scope.

We become the IT department and team of consultants you need working alongside you to make your business better with technology

Support

Help desk support and advice for your IT related issues
Unlimited remote & phone support
On-site support
3rd party liaison for your internet, site-to-site connections, phone systems and software applications
Minor moves, additions and changes

Proactive Management

Dedicated IT Manager
Risk and Technology Assessments
24/7 Electronic System Monitoring
Managed Endpoint detections, response and Security Operation Centre
Anti-virus & Anti-spam Tools
Backup Success Monitoring

Consultancy

Dedicated Chief Information Officer
Strategic Technology Roadmap
Technology & Risk Reporting and Advisory
Microsoft Licensing Recommendations
Cyber Security Consultation
Executive Management Reporting
IT Policies

What others have to say

We’ve helped hundreds of businesses make their IT and technology work harder for them.

Making it simple, making it work for us

Premier IT have been an invaluable business partner for over 10 years. Response times to tickets have always been exceptional, even out of business hours, and their monthly Executive Report gives us a clear, concise health check on our IT systems. Premier have assisted us in navigating the often bewildering world of IT, by making it simple, and making it work for us.

David McNally
General Manager, Glenroy RSL

Allowed us to focus on our strategic growth

Acquiring new venues used to present many challenges for us, but working with Premier has allowed us to focus on our strategic growth objectives and no longer worry about the operational logistics of deployment. Premier also provides a transparent and reasonable cost model which allows us to predictably forecast IT costs ahead of acquisition. They then manage the ongoing support for venue staff and head office, further freeing up time for us to plan the way ahead.

Barry Maitland
CIO, Australian Venue Co.

Improved beyond recognition

The level of IT Supports our users are experiencing and the general performance of all our infrastructure has improved beyond recognition. This is, in no small part, due to the commitment and support of Premier and in particular the flexibility and dedication that you and your staff have shown.

Andrew Wright
IT Director, Japara

Understood our underlying business objectives

From the outset your team showed tremendous ability to understand our underlying business objectives which you then translated into an effective IT strategy. I was able to confidently move forward with the strategy without knowing all the technical ins and outs as the outcomes were clearly discussed in simple terms I could understand.

Andrew Woodhouse
Operations, Manager, Styleprint

Delivered our expected outcomes

I would like to thank you and the Premier team for your help with the opening of the new Prospect Cinema. From the outset, the Premier team was easy to work with and helped us to understand and identify our technical and IT business needs and objectives. With your assistance, despite the hurdles placed in our way, we managed to deliver our expected outcomes – and on time no less! We truly appreciate your professional nature and can-do attitude and are looking forward to working with you on the next project.

Karen Karpinski
State Manager, Palace Nova

50% Drop in support tickets in 3 months

We engaged with Premier to rebuild and migrate our old servers to a new cloud environment. The result was a 50% drop in reactive support tickets in three months. A great result!