Case Study: Jarvis Walker’s Productive & Strategic Switch to Premier Tech
The Challenge
Jarvis Walker, a renowned name in the fishing equipment industry, found itself grappling with the limitations of their existing Managed Service Provider (MSP). The need was twofold: to find an MSP capable of supporting their day-to-day IT operations more effectively and to gain a partner that could provide IT leadership and proactive guidance to add value to their business.
Prior to Premier Tech, Jarvis Walker would have had on average 189 hours per month* in raising issues and waiting on resolutions with their incumbent provider.
Premier’s Approach
Premier Tech stepped in with a clear plan to turn things around. Not only did we suppor the day to day and offered reliable response and resolution times, we also took a deep dive into Jarvis Walker’s IT setup to figure out the niggling root causes behind the recurring issues. In doing so, Premier Tech was able to move from putting out fires to preventing them in the first place. We prioritised fixing the most critical problems quickly, which helped stabilize the IT environment. This shift not only cut down on daily disruptions but also set the stage for more strategic IT planning
The Outcome
Jarvis Walker saved 100 hours each month from unproductive wait & resolution times that they would have experienced having stayed with their previous provider. This newfound time allowed the company to focus on using technology to support their growth and strategic goals, rather than just keeping their systems running. Our blend of hands-on problem solving and forward-thinking strategy has made Premier Tech an invaluable partner to Jarvis Walker, helping them to leverage IT as a tool for business success rather than a constant challenge.
