Forward Thinking Delivered Today
Planning for the future and responding quickly and efficiently to problems are the cornerstones of great customer service. These two defining principles guide every aspect of our advice and support.
We are driven by our determination to be the only ICT solutions provider in the country that focuses 100% on our customers’ goals. After all, a successful outcome is the foundation of a great customer service experience! We know the best time to solve your problems is before they happen. We work hard to anticipate and resolve concerns before you’ve even realized they’re there. But on the rare occasions when this fails, we know what matters to you most! Responsiveness! To deal with these situations we provide you with a prompt service guarantee* that ensures your IT issues are responded to swiftly and effectively.
By planning for your future, proactively identifying issues and responding quickly and efficiently when problems occur, we make certain that you have the best IT experience possible.
We pride ourselves on our exceptional team, they are the backbone of Premier and what makes this company outstanding.
Founder & Director
"We will be recognised as providing the best customer service experience available in the IT industry"
Having worked in the IT industry for more than 20 years, Matthew Beesley founded Premier on the principle that Australian businesses deserved smart, reliable, efficient IT solutions delivered with a clear focus on customer service. Leading by example, this vision drives Premier towards perfecting the customer service experience.
"I liked it so much I bought the company"
Having owned and operated numerous businesses, Ross Mackenzie was a customer of Premier for many years before joining Premier in 2012. As a non-technical business owner, Ross experienced first hand the quality of the services offered by Premier and this experience made him want to be a part of our ongoing success.
Service Desk Manager
"There’s always a better way to do it, and I’m going to find out how!"
Anthony joined Premier in 2007 as a Project Engineer. His excellent technical skills and outstanding customer service quickly showed him to be a leader. As Service Desk Manager he continues to improve ‘our company way’ and has become a mentor and leader to our technical services team.
"Premier values the quality that matters most to me. Integrity!"
Since joining Premier Ray has worked with a number of key clients to improve the overall experience and stability of their IT environment. His dedication to customer success has made Ray a valuable resource leading the Operations Team and overseeing all client relationships.
Business Improvement Manager
"There are many drivers that demonstrate excellence. However strong client relationships and exceptional customer service is what drives me"
Anthony joined Premier in 2005 as an IT Support Engineer. However his high level of technical skills and customer service ethic meant that he progressed quickly into a management role and now is responsible for the continuing adherence to our business goals and visions.
Sales & Service Coordinator
"Premier is at the forefront of customer service delivery and I’m excited to be a part of it"
Nelson brings over 9 years experience to this role. His primary background has been in service delivery and project coordination and his determination for providing exceptional customer service ensures all clients needs are not only met, but exceeded.
Project Delivery Manager
"Innovation, Initiative, Integrity are the three key words I have learnt at Premier"
Murat joined Premier March 2011 as a Senior Engineer. Murat quickly demonstrated excellent business experience, helping build partnerships with key suppliers and enabling us to deliver High Level Technical Engineering and Deployment services.
Premier has gown organically since 2003 and now employs more than 30 staff. Matthew has taken pride in building a team of technical experts. "Building leaders that build leaders" is one of our Strategic Objectives. Wherever possible we promote from within and will often recognise exceptional people and develop their skill set to match a role rather than recruit from outside the organisation. We pride ourselves on our exceptional staff and as Premier continues to grow, we will always need new and outstanding team members. Click here to submit your resume ››
If you think you are exceptional and want to be a part of something special, please submit your resume here: